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The Trust Engineers

Radiolab

Radiolab is on a curiosity bender. We ask deep questions and use investigative journalism to get the answers. A given episode might whirl you through science, legal history, and into the home of someone halfway across the world. The show is known for innovative sound design, smashing information into music. It is hosted by Lulu Miller and Latif Nasser.

First aired in 2015, this is an episode about social media, and how, when we talk online, things can quickly go south. But do they have to? In the earlier days of Facebook, we met with a group of social engineers who were convinced that tiny changes in wording can make the online world a kinder, gentler place. 
We just have to  agree to be their lab rats.
Because Facebook, or something like it, is where we share and like and gossip and gripe. And before we were as aware of its impact, Facebook had a laboratory of human behavior the likes of which we’d never seen. We got to peek into the work of Arturo Bejar and a team of researchers who were tweaking our online experience, to try to make the world a better place. And even now, just under a decade later, we’re still left wondering if that’s possible, or even a good idea.
EPISODE CREDITS 
Reported by - Andrew ZolliOriginal music and sound design contributed by - Mooninites
REFERENCES:
ArticlesAndrew Zolli’s blog post about Darwin’s Stickers (https://zpr.io/ZpMeUnRmVMgP) which highlights another one of these Facebook experiments that didn’t make it into the episode.
BooksAndrew Zolli’s Resilience: Why Things Bounce Back (https://zpr.io/7fYQ9iDYAQBu)Kate Crawford's Atlas of AI: Power, Politics, and the Planetary Costs of Artificial Intelligence (https://zpr.io/9rU5CGSit3W4)
 
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When we talk online, things can go south fast. But they don’t have to. Today, we meet a group of social engineers who are convinced that tiny changes in wording can make the online world a kinder, gentler place. So long as we agree to be their lab rats.
Ok, yeah, we’re talking about Facebook. Because Facebook, or something like it, is more and more the way we share and like, and gossip and gripe. And because it's so big, Facebook has a created a laboratory of human behavior the likes of which we’ve never seen. We peek into the work of Arturo Bejar and a team of researchers who are tweaking our online experience, bit by bit, to try to make the world a better place. And along the way we can’t help but wonder whether that’s possible, or even a good idea.

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