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Taste of Prague Podcast, Ep 5 - Concierge Petr Zezula

Taste of Prague Podcast

Taste of Prague podcast is a podcast about two things we love: travel and food. And it’s about travel and food in two places we love: Prague… and everywhere else.

Taste of Prague interviews Petr Zezula, retired head concierge of Prague's Four Seasons hotel. We discuss what is a concierge and how are they different from a hotel's front desk manager. Is "no" a viable response to a hotel guest's request? Do they play the morality police when responding to demands? How important is networking for a concierge? How beneficial is the Les Clefs d'Or organization for a top-notch concierge? Are big hotels immune to the threat of the online review? Have the omnipresent smartphones and apps changed the way guests approach a concierge? And what have been the biggest changes throughout Petr's career? Listen to find out.

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Taste of Prague Podcast, Ep 5 - Concierge Petr Zezula

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