Czech Consumer Rights: Navigating Warranties and Complaints in Czech (from ZÁRUČNÍ DOBA to VADA)
In this episode, Renča is focusing on handling complaints and payment methods. You will learn essential Czech vocabulary such as 'NA DOBÍRKU' (cash on delivery), 'PŘEVODEM' (via bank transfer), 'REKLAMACE' (complaint), and 'FAKTURA (invoice). Renča also explains the concept of a two-year warranty period (ZÁRUČNÍ DOBA) and VAT (DPH) rates in the Czech Republic. This episode is particularly useful for those planning to take the A2 exam. It's also useful to know the rules (eg. when placing a complaint - what you may expect).
Download the handout here: https://czech-me.com/episode-42-daily-podcast-czech-your-day-transcript-included/
00:00 Introduction to Czech Your Day
00:25 Cultural Differences in the Czech Republic
01:24 Payment Methods in Czech
03:07 Handling Complaints and Warranties
06:00 Understanding VAT in the Czech Republic
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Czech Your Day is a daily podcast that helps foreigners really understand and learn Czech through weekly topics. Each episode of the week gets you one step closer to understanding Friday's episode - the story. Renča shows not only the "textbook version" of Czech, but also the "real-life Czech" (that means the way Czech people speak at home or with their friends). Yes, that's exactly what foreigners struggle with - being able to have a normal conversation with your Czech friends and colleagues. Renča also shares her tips and tricks that will help you on your learning journey. Keep listening and you will realize that your Czech is definitely getting better 😉
You can find transcripts/handouts from each episode on Renča's website CZECH-ME.COM.