81: “The technology is good enough. The real hurdle now is people, fear, and change management,” says Shannon Bell, CIO, OpenText

Shannon Bell, EVP, Chief Digital Officer and Chief Information Officer at OpenText, shares how “information first” thinking, simplicity, and agentic AI are reshaping how large enterprises work. She explains why most enterprises don’t have an AI problem but an information problem, how to go slow to go fast with AI, and how a blended workforce of humans and AI agents turns scarce skills and fragmented processes into scalable value.

Crucially, she digs into change management and the future of jobs: why fear of displacement is often higher than the reality, how to position AI as a copilot rather than a competitor, and what it means to give 22,000+ employees an AI development goal so they can actively shape how their roles evolve. She also shows where agentic AI is ready now, such as search and summarize, root cause analysis, and software delivery, and why success depends on clear roles, governed data, and using HR and SRE teams as early champions to build an “AI fabric” across the enterprise.